FAQs

Frequently Asked Questions

How can we help?

Ordering

No, you do not need an account to order from Hortispares. It is possible to create an account. You can do this after you have entered your details in the check-out. You can then choose to save your details and create an account. This way you will get insight in your order history, addresses and account details. For future orders you do not have to fill in your details again.

We aim to ship the products to your delivery address within 24 hours of placing your order. Therefore, there is a good chance that your package is already on its way to you. Contact us to discuss the possibilities.

Each order will be confirmed by email. In some cases, this email will be sent to the spam box. If this is not the case and you have not received the email? Please contact us at support@hortispares.com.

Unfortunately, private consumers do not match our scope of business, and we're not able to serve you online. All customers from the European Union will have to fill in a VAT number. Orders from private persons outside the European Union will be cancelled and refunded.

Yes, there is a minimum order value of €250,- based on the subtotal excluding the shipping costs and VAT at Hortispares.

When ordering large quantities of spare parts, you might want to request a quote. When you filled your basket up to a value of €2.000,- you will be able to request a quote in the checkout. This option will be available as a payment option in the checkout.

Local stock & availability

You can fill out this form, within 24 hours you can expect a response if a product is in stock locally.

We aim to ship the products to your delivery address within 24 hours of placing your order. Therefore, there is a good chance that your package is already on its way to you. Contact us to discuss the local availability.

When a product, after contacting Hortispares, is not available locally, the Hortispares team will make every effort to deliver the desired parts as soon as possible. Curious about the delivery times in your area? Check it out on this page.

Delivery & Shipping

Shipping costs are based on location and package. The costs are based on a standard package of 32 x 28 x 27 cm with a maximum weight of 5 kg or a large package of 60 x 40 x 30 with a maximum weight of 20kg. If the order does not fit into one of these packages, we will contact you to arrange the shipment with you.

Standard package Large package
Zone 0 Belgium, Luxembourg, The Netherlands  €    15,95  €   27,95
Zone 1 Germany, United Kingdom (UK)  €    18,95  €   29,95
Zone 2 France, Monaco  €    26,95  €   45,95
Zone 3 Austria, Denmark, Ireland, Italy, Spain  €    40,95  €   65,95
Zone 4 Estonia, Finland, Greece, Latvia, Lithuania, Portugal, Sweden  €    43,95  €   70,95
Zone 5 Cyprus, Bulgaria, Croatia, Czech Republic, Hungary, Malta, Poland, Romania, Slovakia, Slovenia  €    39,95  €   65,95
Zone 6 Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Canada, United States (US)  €    69,95  €   152,95
Zone 7 China, Hong Kong, India, Indonesia, Japan, Malaysia, Pakistan, Philippines, Singapore, Thailand, Taiwan, Brazil  €    87,95  €   208,95
Zone 8 Egypt, Morocco, South Africa, Israel, Mexico, Australia, New Zealand  €    109,95  €   298,95
Zone 9 Rest of the world  €    116,95  €   330,95

Orders are shipped through FedEx's parcel service. There are fixed shipping costs depending on the region in which the order is delivered.

The delivery time of the parts on Hortispares differs per region and per type of part. We strive to send the products within 24 hours after placing your order to the delivery address you entered. Below you can find the transit time of your specific country.

To                                                                                           Transit time

 The Netherlands 3
 Australia 5
 Canada 5
 Czech Republic 5
 Denmark 5
 Hong Kong 5
 Hungary 5
 Indonesia 5
 Italy 5
 Luxembourg 5
 Monaco 5
 Poland 5
 Singapore 5
 Slovakia 5
 South Africa 5
 Spain 5
 Sweden 5
 Thailand 5
 United Arab Emirates 5
 United Kingdom (UK) 5
 United States (US) 5
 Austria 5
 Belgium 5
 Egypt 5
 France 5
 Germany 5
 Switzerland 5
 Croatia 6
 Finland 6
 Ireland 6
 Israel 6
 Japan 6
 Latvia 6
 Lithuania 6
 Malaysia 6
 Portugal 6
 Qatar 6
 Romania 6
 Slovenia 6
 China 6
 Estonia 6
 South Korea 6
 French-Polonesia 6
 Brazil 7
 Bulgaria 7
 Greece 7
 India 7
 Malta 7
 Morocco 7
 New Zealand 7
 Oman 7
 Pakistan 7
 Philippines 7
 Kuwait 8
 Mexico 8
 Taiwan 8
 Cyprus 8
 Bahrain 11
 Saudi Arabia 12
 New Caledonia 13
 Ukraine 14

It is not possible to pick up the parts during the Hortispares ordering process. If you would like to make use of this option, please contact us at support@hortispares.com.

Most orders through Hortispares are shipped by parcel service to the door. For larger orders, which cannot be sent by parcel service, we will determine the INCOterm in consultation.

Payments

Via Hortispares it is possible to pay via Bank Transfer, VISA, PayPal, iDEAL, Mastercard, American Express, Giropay, SOFORT Banking, Pay on Account, Request a quote.

The flow of goods/delivery address is leading for VAT. When the delivery takes place in the Netherlands we have to calculate VAT according to the dutch authorities, delivery outside the Netherlands is no VAT aplicable.

The most common mistake is the one where you do not fill in the complete VAT number. The format differs per country, but it always start with the two letter country code.

Pay on account can be activated upon request for Royal Brinkman customers. Contact your account manager or send an e-mail to info@hortispares.com to request this payment option.

Mollie processes online payments for Hortispares. Mollie only handles the payment between you and Hortispares and can therefore not help you with questions about your order. For questions about your order / payment, please first contact us.

We supports payments via Visa, MasterCard and American Express cards.

In addition to transactions via the above cards, it is also possible to receive payments from the following cards:

  • Maestro (debit card from MasterCard)
  • V-pay (Visa debit card)
  • Dankort (provides approximately 97% coverage in Denmark. Co-branded Visa)
  • Postepay (popular payment method in Italy. Co-branded Visa/MasterCard)
  • Cartes Bancaires (offers great coverage in France. Co-branded Visa)
  • Nordea (payment method in Finland. Co-branded MasterCard).

As a customer, you don't have to do anything to support these cards. This happens automatically. Transactions through any of these cards will show up as normal credit card payments in the dashboard of Mollie.

  • Can only be used in SEPA (Single Euro Payments Area) countries
  • The processing of a transfer within SEPA countries takes a few business days.
  • You will receive an invoice from us if the payment is successful.
  • If the transaction is incorrect, we automatically refund the amount to the consumer. This happens, for example, if the consumer has entered the wrong payment reference or has not paid the full amount. Or if the payment term has expired.

If you pay with your credit card, you may see an additional security measure in the form of 3D Secure. Consult your bank about how this works.

If your payment was successful, you will receive a confirmation email. If you have a Hortispares account, you can check the status of your order on your account page.

Once all of your products have been added to your cart, you can go to the shopping cart page. At this page, you will find the box where you are able to enter and paste the discount code into the box.

Receivings & Returns

Excuse us! Please, check your order confirmation to be sure. Are the received parts not in accordance with your order? Then it is possible that a product is still being delivered via a backorder. Please contact us at support@hortispares.com.

If there are broken ore damaged parts, we will work together to find a suitable solution for you. Send us a photo and explanation by email (support@hortispares.com) of the broken or damaged part and mention your order number.

We will contact you within 24 hours to work on a suitable solution for you.

It can happen that you order the wrong products, contact us to see what we can do for you in order to get the right products delivered and the wrong products returned.

Products need to be returned within 30 days. The returned products will then be refunded, The costs of returning the product are for your own account.

When we agree on returning the goods, you can send it to this address:

Hortispares
Woutersweg 10
2691PR 's-Gravenzande
The Netherlands

Make sure you mention your order number.

 

First request a return via our contact form or via support@hortispares.com When a return request gets approved, you can send it to this address:

Hortispares
Woutersweg 10
2691PR 's-Gravenzande
The Netherlands

Make sure you mention your order number.

Warranty conditions vary per spare part, but in general Hortispares offers a 6-month warranty period. Your product should not break during the first 6 months of normal use.

However, spare parts can be delicate and by using it in a wrong way, they can brake anyway. To determine whether there’s warranty on the part, please send us a photo and your order number to support@hortispares.com and we will contact you as soon as possible.

Other questions

If you lost your invoice, we can send it to you again. To do this, send an email to support@hortispares.com stating your order number, which you can find in the order history of your account. Don't have an account? Please send us an email with your name, surname and the date of your order.

Hortispares strives to bring together a complete range of spare parts, which relates to the greenhouse horticultural sector. Didn't find what you were looking for? Let us know at support@hortispares.com and we will find a suitable solution for you.

No, in order to guarantee the quality of our parts, Hortispares does not offer second-hand parts.

If you have any tips, complaints or further feedback, you can let us know via email (support@hortispares.com), the Live Chat or you can call us on +31 174 446 181.

contact us

We are happy to assist you.
Do you have questions about your order, delivery or do you want to receive more information about spare parts? Ask your question below and receive a response within 24 hours on business days.

Our customer support is ready to help you.

Phone  Call us on +31 174 446181
Whatsapp  WhatsApp +31 682 410 859

Our customer service is available on business days from 08:00 to 05:00 (CET).


  Send us an e-mail
Send your question by e-mail to info@hortispares.com. On business days you’ll receive a response within 24 hours.