Frequently asked questions

Ordering

No, you do not need an account to order from Hortispares. It is possible to create an account. You can do this after you have entered your details in the check-out. You can then choose to save your details and create an account. This way you will get insight in your order history, addresses and account details. For future orders you do not have to fill in your details again.

We aim to ship the products to your delivery address within 24 hours of placing your order. Therefore, there is a good chance that your package is already on its way to you. You can contact us at any time to see what is still possible.

Each order will be confirmed by email. In some cases, this email will be sent to the spam box. If this is not the case and you have not received the email? Please contact us at support@hortispares.com.

Payment & delivery

Shipping costs for Hortispares orders vary by region. These costs are based on a standard package of 32 x 28 x 27 cm and a maximum weight of 5 kg. If the order does not fit into this standard package, we will contact you to arrange the shipment with you.

Via Hortispares it is possible to pay via VISA, PayPal, iDEAL, Mastercard and American Express.

It is not possible to pay for the order upon receipt. Would you like to make this possible for recurring orders, please contact us.

The delivery time of the parts on Hortispares differs per region and per type of part. We strive to send the products within 24 hours after placing your order. To the delivery address which you entered.

Orders are shipped through FedEx’s parcel service. There are fixed shipping costs depending on the region in which the order is delivered.

Most orders through Hortispares are shipped by parcel service to the door. For larger orders, which cannot be sent by parcel service, we will determine the INCOterm in consultation.

It is not possible to pick up the parts during the Hortispares ordering process. If you would like to make use of this option, please contact us at support@hortispares.com.

Receivings

Excuse us! Please, check your order confirmation to be sure. Are the received parts not in accordance with your order? Then it is possible that a product is still being delivered via a backorder. Please contact us at support@hortispares.com.

If you are sure that the product you have ordered is not the right one, you can return it and we will refund the order amount. The cost of returning the product will be for the account of Hortispares, and will be credited with your new, correct order.

If the parts in your order are defective or damaged, we will work together to find a suitable solution. Send a photo and the mention of your order number to support@hortispares.com and we will contact you.

Warranty conditions vary per spare part, but in general Hortispares offers a 6-month warranty period. Your product should not break during the first 6 months of normal use.

However spare parts can be delicate and by using it in a wrong way, they can brake anyway. To determine whether there’s warranty on the part, please send a photo and the mention of your order number to support@hortispares.com and we will contact you to work out the right solution.

Returns

If you ordered the wrong product, you can return it and the order amount will be refunded. In this case, the costs of returning the product are for your own account.

If you want to return your order, you can send it to this address:

Hortispares
Woutersweg 10
2691PR ‘s-Gravenzande
The Netherlands

Make sure you mention your order number.

Other questions

If you have lost your invoice, we can send it to you again. To do this, send an email to support@hortispares.com stating your order number, which you can find in the order history of your account. Don’t have an account? Please send us an email with your name, surname and the date of your order.

Hortispares strives to bring together as complete a range of parts as possible in the greenhouse horticultural sector. Are you missing a part? Let us know at support@hortispares.com and we will find a suitable solution for you.

No, in order to guarantee the quality of our parts, Hortispares does not offer second-hand parts.

If you have any tips, complaints or further feedback, we are of course open to this. You can let us know via email (support@hortispares.com), via the Live Chat, or call us on +31 174 446 181.